Return & Refund Policy

Each VULGRÉ piece is made individually for the customer based on the measurements, size, specifications, and preferences provided when placing the order.

Returns & Exchanges

As our products are made to order specifically for each customer, we do not accept returns or exchanges due to a change of mind, personal preference, or dissatisfaction with the fit if the item has been made according to the measurements and specifications provided by the customer.Customers are responsible for providing accurate measurements and order details.

Defective or Incorrect Items

If an item has a manufacturing defect, arrives damaged, or has been produced incorrectly due to an error on our part, please contact us after receiving your order.

Once the issue has been reviewed and confirmed, we will offer an appropriate solution, which may include an alteration, replacement, or refund.We may request photographs of the item and your order details to assess the issue.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.For any questions regarding your order, returns, or refunds, please contact us using the contact information provided on our website.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at valeriiainst@gmail.com or use the contact details in our contact information policy.